Gozmax Warranty Policy

At Gozmax, we stand behind the quality of the products we sell. This Warranty Policy explains what is covered, how long coverage lasts, and how to request warranty service.

1) Warranty Coverage

All eligible products sold by Gozmax come with a standard 12-month warranty covering manufacturing defects and hardware malfunctions under normal use.

• Coverage begins from the date of delivery
• Applies only to brand new, authentic products
• Warranty terms may vary by manufacturer

2) What Is Covered

The warranty generally covers:

3) What Is Not Covered

The warranty does not cover:

• Physical damage, liquid damage, or burn marks
• Misuse, abuse, negligence, or improper installation
• Unauthorized modifications or repairs
• Normal wear and cosmetic damage
• Software issues or incompatibility not related to hardware defects

4) How to File a Warranty Claim

If you experience a warranty-related issue, please contact our support team with the following information:

• Order number or proof of purchase
• Product name and serial number (if applicable)
• Clear description of the issue
• Photos or videos showing the problem

Our team may request additional testing or documentation before approving the claim.

5) Warranty Resolution

Once a warranty claim is approved, Gozmax will provide one of the following solutions, depending on product availability and manufacturer guidelines:

• Repair of the product
• Replacement with the same or equivalent item
• Refund (in cases where repair or replacement is not possible)

6) Warranty Shipping & Handling

Warranty shipping arrangements depend on the nature of the claim and manufacturer requirements.

• Customers may be responsible for shipping items to service centers
• Replacement or repaired items are shipped after claim resolution
• Tracking information is provided when applicable

7) Warranty Support

For warranty assistance, contact us anytime:

• Email: support@gozmax.com
• Email: hello@gozmax.com
• Live Chat: Available 24/7 on the Gozmax website

This Warranty Policy may be updated to reflect manufacturer changes or legal requirements.