Secure Packaging & Quality Assurance

At Gozmax, we know our customers purchase high-value hardware that must arrive in perfect condition. This page explains how we handle quality checks, secure packing, and safe dispatch to reduce shipping risks and ensure a premium delivery experience.

Protective Packing Quality Checks Tracked Shipping Careful Handling

1) Quality Assurance (QA)

Before shipping, eligible items may go through a quality check process to ensure they match the order and meet expected standards. Depending on the product type, our QA may include:

Confirming product model, SKU, and key specifications
Checking external condition of packaging and seals (where applicable)
Verifying included accessories (cables, adapters, manuals)
Ensuring serial/identifier labels are present when required

Note: Some products are shipped in sealed manufacturer packaging and may not be opened to preserve factory condition.

2) Secure Packaging Standards

We package orders using protective materials designed to reduce shipping impact and handling damage. Our packing approach is built for high-value electronics such as GPUs, laptops, monitors, and components.

Double-Box Protection

For fragile/high-value items, we use a protective outer box when needed to reduce external impact risk.

Impact Cushioning

Bubble wrap, air cushions, foam inserts, or equivalent padding may be used depending on the product size and fragility.

Anti-Static Handling

Components such as GPUs, RAM, and motherboards are handled with ESD-conscious packing methods whenever applicable.

Tamper-Resistant Sealing

Packages may be sealed with durable tape and protective labeling to support safer transit and inspection.

3) Our Packing Process (Step-by-Step)

Order Verification

We verify your order details to ensure correct model, variant, and quantity.

Protection Layer

We add cushioning materials based on product fragility and package size.

Secure Sealing

We seal packages and apply labels carefully to support safe handling and sorting.

Dispatch & Tracking

Your shipment is dispatched with a tracking number so you can follow the delivery journey.

Shipping is handled by trusted carriers such as DHL, FedEx, and Aramex. Tracking is provided for all supported shipping methods.

4) When Your Order Arrives

To ensure a smooth experience, we recommend the following upon delivery:

Inspect the package condition before opening (external dents, tears, or tampering signs)
Record a quick unboxing video for high-value items (recommended)
Keep all packaging and accessories until you confirm everything is correct

If there is visible damage upon delivery, contact us immediately and keep the packaging for investigation.

5) If There Is a Packaging or Delivery Issue

If your package arrives damaged, opened, or incomplete, please contact us as soon as possible with:

Your order number
Photos of the package from multiple angles
Photos of the product and included accessories
Any courier notes or delivery updates

We will guide you through the next steps in line with our Return & Refund Policy and Warranty Policy.

6) Contact Us

Need help with packaging concerns or delivery issues? Our team is available 24/7:

Email: support@gozmax.com
Email: hello@gozmax.com
Phone: +971652216970
Phone: +971558896982
Live Chat: Gozmax Live Chat 24/7
Address: 24B Street - Al Qouz Ind.fourth - Al Quoz - Dubai - United Arab Emirates

We may update this page to improve packaging standards and quality processes over time.

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