Brand New & Authenticity Policy

At Gozmax, we take product authenticity seriously. This page explains how we ensure that the items we sell are brand new, genuine, and sourced through trusted channels.

1) Brand New Products

Unless clearly stated otherwise on the product page, all products sold by Gozmax are provided as:

• Brand new and unused
• In original manufacturer packaging
• With original accessories, manuals, and included items

If any product has a special condition (e.g., open-box, refurbished, or clearance), it will be clearly labeled on the product page.

2) Authenticity Guarantee

Gozmax guarantees that all products we sell are authentic and sourced from legitimate supply chains. We do not sell counterfeit, imitation, or non-genuine products.

3) Product Condition & Variations

Some products may have minor packaging differences depending on region or manufacturer batches (e.g., label language, SKU format, regional power plug variants, or updated box designs). These differences do not affect authenticity.

• Packaging designs may vary by manufacturer batch
• Regional labeling may differ (multi-language packaging)
• Some items may ship with regional accessories (where applicable)

4) If You Suspect an Issue

If you believe you received a product that is not authentic or not brand new, please contact us immediately. To help us resolve the issue faster, include:

• Your order number
• Clear photos of the product and packaging
• Photos of serial numbers (if available)
• A short description of your concern

After review, we will provide a solution according to our Return & Refund Policy, which may include:

• Replacement (subject to availability)
• Return approval
• Full refund (when conditions are met)

5) Warranty & Returns

Authenticity and product condition are supported by our service policies:

• Warranty: 12 months on eligible products
• Returns: Up to 30 days (subject to return conditions)
• Refunds: No hidden fees on approved refunds

Please review our Return & Refund Policy and Warranty Policy for full details.

6) Contact Us

For authenticity-related questions, reach us anytime:

• Email: support@gozmax.com
• Email: hello@gozmax.com
• Phone: +971652216970
• Phone: +971558896982
• Live Chat: Gozmax Live Chat 24/7
• Address: 24B Street - Al Qouz Ind.fourth - Al Quoz - Dubai - United Arab Emirates

We may update this policy to reflect improvements in sourcing, verification, and quality processes.