Privacy Policy

At Gozmax, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or make a purchase.

1) Information We Collect

We collect information necessary to provide our services, process your orders, and improve your shopping experience.

This data helps us deliver products, provide support, and keep your account secure.

2) How We Use Your Information

We use your data to operate our store and provide essential services.

• Processing and fulfilling your orders
• Managing payments and refunds
• Arranging shipping, delivery & tracking
• Providing customer support and warranty service
• Detecting and preventing fraud or unauthorized transactions
• Improving website performance and user experience
• Complying with legal and regulatory requirements

3) Payment Security

All payments on Gozmax are processed through secure and encrypted payment gateways, such as Shopify Payments, Apple Pay, Google Pay, and major card networks.

• We never see or store your full credit card number
• Payment information is tokenized and encrypted
• 3D Secure / OTP verification may be required
• Transactions are screened to prevent fraud

4) Sharing Your Information

We only share your information with trusted partners when necessary to operate our business.

• Shipping couriers (DHL, Aramex, FedEx) for delivery
• Payment processors for secure payments
• IT & hosting providers supporting our website
• Legal or regulatory authorities when required

We never sell your personal data to third parties.

5) Cookies & Tracking Technologies

Gozmax uses cookies to personalize your experience and improve website performance.

• Remember your preferences (currency, language)
• Keep items saved in your cart
• Analyze website traffic
• Improve loading speed and performance

You can disable cookies in your browser, but some features may not function properly.

6) Data Retention

We retain your information only as long as necessary to:

• Fulfill orders & provide after-sales support
• Meet legal, tax, and accounting obligations
• Resolve disputes & prevent fraud

When data is no longer needed, it is securely deleted or anonymized.

7) Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to certain data processing
• Withdraw consent (where applicable)

To exercise any of these rights, contact our support team anytime.

8) International Data Transfers

Your information may be stored or processed outside your country due to our global infrastructure providers. When this occurs, we ensure appropriate safeguards are in place to protect your data.

9) Data Security

We implement technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

• Encryption on sensitive data
• Regular system audits
• Strict access control for internal staff
• Continuous security updates

While no system is 100% secure, we follow industry best practices to protect your information.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or business practices. Any changes will be posted on this page with an updated “Last Revised” date.

11) Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@gozmax.com
• Email: hello@gozmax.com
• Live Chat: Available 24/7 on the Gozmax website

We are always here to help.