Shipping & Delivery Policy

At Gozmax, we are committed to providing fast, reliable, and transparent delivery for all orders. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered from our UAE warehouse to customers in the Gulf region and worldwide.

1) Order Processing & Shipping Origin

All orders on Gozmax are shipped directly from our primary warehouse located in Dubai:

Processing time includes order verification, quality check, packing, and preparing the shipment label with the courier system.

2) Our Shipping Partners

To ensure safe and fast delivery, we ship exclusively with premium logistics companies:

• DHL – Express international delivery
• ARAMEX – Regional Gulf delivery
• FedEx – Global shipping & special cargo

The courier used for your order depends on availability, destination, weight, and service type.

3) Estimated Delivery Times

Delivery time depends on your country and the shipping method selected at checkout. Below is the general estimate for each region:

Note: Delivery estimates may be affected by customs inspections, weather conditions, or high-volume periods.

4) Shipment Tracking

Every order shipped from Gozmax includes a tracking number provided by the courier. Tracking details are sent automatically by email or visible inside your customer account.

• Tracking becomes active within 12–48 hours after dispatch
• You can follow the shipment journey in real-time on the courier’s website
• Status updates may vary depending on the carrier scanning events

If tracking does not update for 48–72 hours, contact us anytime for assistance.

5) Shipping Fees

Shipping fees are calculated automatically at checkout based on the destination, weight, and selected service level.

• Free Shipping is available for qualifying orders (displayed at checkout).
• Oversized or heavy items may include additional handling fees.
• If a courier rate error occurs, we may contact you to confirm the adjusted price.

6) Customs, Import Taxes & Regulations

For international shipments outside the UAE, customers are responsible for any customs duties, import taxes, or clearance fees required by their local authorities (unless stated otherwise during checkout).

• We provide all necessary shipping documentation
• Customs processing may cause delivery delays
• Some countries may require ID verification for clearance

7) Failed Delivery & Address Issues

To ensure smooth delivery, customers must enter a complete and accurate shipping address, including a valid phone number.

• Wrong or incomplete address: may result in delays or return-to-sender
• Customer unavailable: courier may attempt multiple delivery attempts
• Returned shipments: may require reshipping fees

8) Damaged, Lost, or Missing Parcels

If you receive a damaged package or if items are missing, please notify us within 48 hours so we can open an investigation with the courier.

• Provide photos of the box, shipping label, and product
• We will file a courier claim if necessary
• Depending on the outcome, we may offer replacement, compensation, or store credit

9) Contact Us

For any shipping questions, we are available 24/7:

• Email: support@gozmax.com
• Email: hello@gozmax.com
• Live Chat: Available on the Gozmax website

Gozmax Warranty Policy

At Gozmax, we stand behind the quality of the products we sell. This Warranty Policy explains what is covered, how long coverage lasts, and how to request warranty service.

1) Warranty Coverage

All eligible products sold by Gozmax come with a standard 12-month warranty covering manufacturing defects and hardware malfunctions under normal use.

• Coverage begins from the date of delivery
• Applies only to brand new, authentic products
• Warranty terms may vary by manufacturer

2) What Is Covered

The warranty generally covers:

3) What Is Not Covered

The warranty does not cover:

• Physical damage, liquid damage, or burn marks
• Misuse, abuse, negligence, or improper installation
• Unauthorized modifications or repairs
• Normal wear and cosmetic damage
• Software issues or incompatibility not related to hardware defects

4) How to File a Warranty Claim

If you experience a warranty-related issue, please contact our support team with the following information:

• Order number or proof of purchase
• Product name and serial number (if applicable)
• Clear description of the issue
• Photos or videos showing the problem

Our team may request additional testing or documentation before approving the claim.

5) Warranty Resolution

Once a warranty claim is approved, Gozmax will provide one of the following solutions, depending on product availability and manufacturer guidelines:

• Repair of the product
• Replacement with the same or equivalent item
• Refund (in cases where repair or replacement is not possible)

6) Warranty Shipping & Handling

Warranty shipping arrangements depend on the nature of the claim and manufacturer requirements.

• Customers may be responsible for shipping items to service centers
• Replacement or repaired items are shipped after claim resolution
• Tracking information is provided when applicable

7) Warranty Support

For warranty assistance, contact us anytime:

• Email: support@gozmax.com
• Email: hello@gozmax.com
• Live Chat: Available 24/7 on the Gozmax website

This Warranty Policy may be updated to reflect manufacturer changes or legal requirements.