Description
Overview:
The ROG Ally X (2024) RC72LA is an enhanced version of the original ROG Ally, offering a more powerful thermal design, improved ergonomics, larger storage, and longer battery life. Built for handheld PC gaming, it runs Windows 11 and supports all major gaming platforms including Steam, Xbox Game Pass, Epic Games, GOG, and more.
With its upgraded cooling system, refined grip, and expanded performance capabilities, the Ally X delivers smoother gameplay and increased efficiency compared to earlier models.
Full Specifications
Operating System
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Windows 11 Home
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Full compatibility with PC gaming platforms
Processor & GPU
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AMD Ryzen Z1 Extreme
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8-core, 16-thread CPU
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RDNA 3 integrated graphics
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Up to 8.6 TFLOPs GPU performance
Display
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7-inch IPS display
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1080p resolution (1920 × 1080)
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120 Hz refresh rate
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Adaptive Sync
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500 nits brightness
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Gorilla Glass Victus protection
Memory
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24 GB LPDDR5X high-bandwidth memory
Storage
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1 TB PCIe 4.0 NVMe SSD
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Expandable via microSD UHS-II slot
Cooling System
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Dual-fan ROG Zero Gravity cooling
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Larger heat pipes and fins
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Liquid metal on CPU for improved thermal performance
Battery
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80 Wh high-capacity battery
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USB-C PD fast charging support
Controls
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Enhanced ergonomic grip
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Hall-effect analog sticks
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Analog triggers
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ABXY layout
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Precision D-pad
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Haptic feedback
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Armoury Crate SE control mapping
Audio
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Dual front-facing speakers
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Dolby Atmos support
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AI noise-cancelling microphones
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3.5 mm headphone jack
Connectivity
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Wi-Fi 6E
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Bluetooth 5.3
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USB-C port
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microSD UHS-II slot
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Supports external display output
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Compatible with ROG XG Mobile external GPU
Additional Features
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Armoury Crate SE software suite
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Performance mode presets
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RGB power button
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Improved durability and internal structure
Dimensions & Weight
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Lightweight portable design
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Enhanced comfort for long gaming sessions
Shipping & Return
Shipping & Delivery Policy
At Gozmax, we are committed to providing fast, reliable, and transparent delivery for all orders. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered from our UAE warehouse to customers in the Gulf region and worldwide.
UAE Warehouse Fast Dispatch Live Tracking Trusted Couriers
1) Order Processing & Shipping Origin
All orders on Gozmax are shipped directly from our primary warehouse located in Dubai:
Warehouse Address 24B Street, Al Qouz Industrial Fourth,
Dubai, United Arab Emirates
Dubai, United Arab Emirates
Processing Time Typical processing: 1–3 business days
During promotions: 2–5 business days
During promotions: 2–5 business days
Processing time includes order verification, quality check, packing, and preparing the shipment label with the courier system.
2) Our Shipping Partners
To ensure safe and fast delivery, we ship exclusively with premium logistics companies:
- DHL – Express international delivery
- ARAMEX – Regional Gulf delivery
- FedEx – Global shipping & special cargo
The courier used for your order depends on availability, destination, weight, and service type.
3) Estimated Delivery Times
Delivery time depends on your country and the shipping method selected at checkout. Below is the general estimate for each region:
United Arab Emirates Express Shipping: 1–3 business days
Standard Shipping: 3–7 business days
Free Shipping for eligible orders.
Standard Shipping: 3–7 business days
Free Shipping for eligible orders.
Saudi Arabia Express Shipping: 1–3 business days
Standard Shipping: 3–7 business days
Free Shipping on orders above AED 1,000.
Standard Shipping: 3–7 business days
Free Shipping on orders above AED 1,000.
Qatar Express Shipping: 2–5 business days
Standard Shipping: 5–10 business days
Standard Shipping: 5–10 business days
International Shipping Varies by country (typically 3–12 business days)
Customs clearance may affect the delivery timeline.
Customs clearance may affect the delivery timeline.
Note: Delivery estimates may be affected by customs inspections, weather conditions, or high-volume periods.
4) Shipment Tracking
Every order shipped from Gozmax includes a tracking number provided by the courier. Tracking details are sent automatically by email or visible inside your customer account.
- Tracking becomes active within 12–48 hours after dispatch
- You can follow the shipment journey in real-time on the courier’s website
- Status updates may vary depending on the carrier scanning events
If tracking does not update for 48–72 hours, contact us anytime for assistance.
5) Shipping Fees
Shipping fees are calculated automatically at checkout based on the destination, weight, and selected service level.
- Free Shipping is available for qualifying orders (displayed at checkout).
- Oversized or heavy items may include additional handling fees.
- If a courier rate error occurs, we may contact you to confirm the adjusted price.
6) Customs, Import Taxes & Regulations
For international shipments outside the UAE, customers are responsible for any customs duties, import taxes, or clearance fees required by their local authorities (unless stated otherwise during checkout).
- We provide all necessary shipping documentation
- Customs processing may cause delivery delays
- Some countries may require ID verification for clearance
7) Failed Delivery & Address Issues
To ensure smooth delivery, customers must enter a complete and accurate shipping address, including a valid phone number.
- Wrong or incomplete address: may result in delays or return-to-sender
- Customer unavailable: courier may attempt multiple delivery attempts
- Returned shipments: may require reshipping fees
8) Damaged, Lost, or Missing Parcels
If you receive a damaged package or if items are missing, please notify us within 48 hours so we can open an investigation with the courier.
- Provide photos of the box, shipping label, and product
- We will file a courier claim if necessary
- Depending on the outcome, we may offer replacement, compensation, or store credit
9) Contact Us
For any shipping questions, we are available 24/7:
- Email: support@gozmax.com
- Email: hello@gozmax.com
- Live Chat: Available on the Gozmax website
Warranty
Gozmax Warranty Policy
At Gozmax, we stand behind the quality of the products we sell. This Warranty Policy explains what is covered, how long coverage lasts, and how to request warranty service.
12-Month Warranty Genuine Products Manufacturer-Backed Clear Claims Process
1) Warranty Coverage
All eligible products sold by Gozmax come with a standard 12-month warranty covering manufacturing defects and hardware malfunctions under normal use.
- Coverage begins from the date of delivery
- Applies only to brand new, authentic products
- Warranty terms may vary by manufacturer
2) What Is Covered
The warranty generally covers:
Manufacturing Defects
Faults caused by errors in production or assembly.
Hardware Failure
Component failure occurring during normal, intended use.
Functional Issues
Product not functioning as specified by the manufacturer.
Verified Defects
Issues confirmed through testing or manufacturer inspection.
3) What Is Not Covered
The warranty does not cover:
- Physical damage, liquid damage, or burn marks
- Misuse, abuse, negligence, or improper installation
- Unauthorized modifications or repairs
- Normal wear and cosmetic damage
- Software issues or incompatibility not related to hardware defects
4) How to File a Warranty Claim
If you experience a warranty-related issue, please contact our support team with the following information:
- Order number or proof of purchase
- Product name and serial number (if applicable)
- Clear description of the issue
- Photos or videos showing the problem
Our team may request additional testing or documentation before approving the claim.
5) Warranty Resolution
Once a warranty claim is approved, Gozmax will provide one of the following solutions, depending on product availability and manufacturer guidelines:
- Repair of the product
- Replacement with the same or equivalent item
- Refund (in cases where repair or replacement is not possible)
6) Warranty Shipping & Handling
Warranty shipping arrangements depend on the nature of the claim and manufacturer requirements.
- Customers may be responsible for shipping items to service centers
- Replacement or repaired items are shipped after claim resolution
- Tracking information is provided when applicable
7) Warranty Support
For warranty assistance, contact us anytime:
- Email: support@gozmax.com
- Email: hello@gozmax.com
- Live Chat: Available 24/7 on the Gozmax website
This Warranty Policy may be updated to reflect manufacturer changes or legal requirements.
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